Patrick John A.

Having served as a Customer Service Representative at a BPO company for nearly 5 and a half years, and currently serving as a live chat and email support for a company who offers SAAS, I am confident that my experience and skills would make me a valuable addition to your team. Throughout my tenure, I have consistently delivered exceptional customer service and received numerous recognitions from my employer for my outstanding performance. I am proficient in both technical and customer support, adept at resolving internet-related issues and efficiently managing customer accounts, including administrative tasks. My versatility extends to handling customer inquiries via phone, chat, and email. With a strong aptitude for technology, I am a quick learner and resourceful problem solver, enabling me to take on tasks with minimal supervision. Working for one of the largest ISPs in the United States, I have dealt with diverse customer profiles, equipping me to handle various challenges that may arise. My inherent competitive nature drives me to strive for excellence, always aiming to provide clients with the answers and resolutions they seek, which brings me great satisfaction. I am eager to demonstrate my expertise in customer/technical support and assure you that if given the opportunity, I will dedicate myself to ensuring your satisfaction.