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Jessica B.
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Jessica B.

Customer Support Expert

I have over 10 years of experience in the call center industry focusing on customer experience, billing, sales, medical, and technical support. I have experience with tools like SalesForce, ChatGPT, Zendesk, G Suite, MS Office applications, Shopify, Recharge, Sprout, and other social media tools. You can also rely on me for customer support, administrative work, data entry, research, content creation, moderation, and engagement. I am a problem solver, resourceful, respectful of timelines and deadlines, and receptive to feedback.

🇵🇭Cainta, Philippines$13/hr100% JSS4.98 (10)Since Mar 2018
GlobeUpwork

Earnings and projects

MRR
$3k

Last 6 months ÷ 6

World#13,006 / 412k
🇵🇭Country#884 / 56.3k
Revenue, last 30 days
$5.2k

Last 6 months: $18k

World#5,295 / 412k
🇵🇭Country#151 / 56.3k
Total earnings
$105k

Billed in all: $108k

World#37,028 / 412k
🇵🇭Country#4,717 / 56.3k
Per project
$9.5k

$8.9k in the last 6 months

World#16,841 / 412k
🇵🇭Country#3,919 / 56.3k
Projects, last 6 months
2
0% fixed100% hourly
World#88,921 / 412k
🇵🇭Country#8,168 / 56.3k
Projects in all
11

Across 13 contracts

0% fixed100% hourly
World#192,419 / 412k
🇵🇭Country#16,201 / 56.3k

Earnings, last 30 days

$108k+$5.2k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$100k$105k$110kOct 8Oct 23Nov 7

Skill rankings: Top 1% in Social Media Replies

Ranked by MRR among everyone on Upwork with the skill.

  1. 2Social Media Replies154 freelancers · 🇵🇭 #2Top 1%
  2. #13Community Moderation605 freelancers · 🇵🇭 #7Top 2%
  3. #26Community Engagement1,035 freelancers · 🇵🇭 #10Top 3%
  4. #43Order Tracking2,668 freelancers · 🇵🇭 #26Top 2%
  5. #49Product Knowledge2,128 freelancers · 🇵🇭 #20Top 2%
  6. #117Customer Satisfaction3,986 freelancers · 🇵🇭 #48Top 3%
  7. #184Zendesk5,908 freelancers · 🇵🇭 #73Top 3%
  8. #211ChatGPT5,588 freelancers · 🇵🇭 #20Top 4%