Deepak Raj T.

To be a part of the challenging team which strives for the better growth of the organization and which explores my potential and provides me with an opportunity to utilize my experience and enhance my talent with an intention to be an asset to the company. A competent and dynamic IT / BPO professional with certifiable skill sets and educational background in Engineering with a successful career experience since 2007 working for blue-chip global leaders like Accenture, Dell and Cognizant among others. Excellent Professional and Technical Skills achieved via cross-functional exposure of nearly 9 + years which gave me the opportunity to acquire sound experience in Team Management, Operations, Analytical skills, Business Analysis, Management Reporting, Project Implementation, Call metrics, Troubleshooting, Training & Development which were fortified with my strong Interpersonal skills. • Experience of having trained Call Center Agents on the floor for Medical Billing Service calling and other industry specific Customer Contact Services like Healthcare and Telecom • Delivering critical SLAs by building and leading teams • Participating in transition and fulfillment programs • Verifiable skill sets as an efficient Team leader. • Ability to develop a culture of high standards and ethics, excellent quality and customer responsiveness • Excellent communication, presentation and organizational skills • Ability to work and lead effective campaigns I believe that having the passion for what you do, produces only the best results there can be. I want to do something I like doing while providing my employer with good service and achieving his/ her goals and objectives. US Real Estate...!! I do have 15 months of experience in US real estate industry which is on-going and also have hands on experience in softwares like Realcomp, salesforce (exam4), appointment plus, smartsheet, airtable and outlook. I worked on scheduling appointments, doing corrective action based on comments on the inspection report for the properties and emailing clients on their property inspection results and much more.