Beverly Joyce S.

Executive Assistant/Team Lead/Onboarding Specialist/CSA

🛠 TOOLS & PLATFORMS Design & Editing: Canva, Microsoft Drawing Communication & Collaboration: Google Workspace, Microsoft Office, Slack, Skype, Zoom, Discord Customer Support & CRM: Zendesk, Freshdesk, Salesforce, Hubstaff, Timedoctor Project & Task Management: Microsoft Planner, SharePoint, Calendly, Google Calendar E-commerce & CMS: Shopify, WordPress, Wix Marketing Tools: Mailchimp, Facebook, Instagram, Twitter (X), LinkedIn Real Estate Platforms: Property Me, Mantis Other Tools: Pandadoc 💡 SKILLS & EXPERIENCE Customer Service & Support – Delivering prompt and high-quality assistance across various platforms including Zendesk, Freshdesk, and Salesforce. Team Leadership – Experienced in supervising Technical Support teams, ensuring productivity and service excellence. Customer Success Associate – Supporting E-commerce clients with a strong focus on retention, satisfaction, and long-term success. E-commerce Fulfillment – Managing orders, shipping, returns, and customer inquiries with attention to detail and efficiency. Real Estate Administration – Receipting, invoicing, and disbursements via Property Me Listing properties and scheduling viewings using Mantis and Facebook Calendar management using Google Calendar and Calendly Administrative Support – Proficient in Pandadoc, Excel, Outlook, Microsoft Planner, and SharePoint Skilled in follow-ups for arrears, invoices, and council rates White Glove Service – Adept at providing premium, high-touch customer experiences and managing complex shipping processes. Onboarding Specialist – Guiding new clients and team members through seamless onboarding and setup processes. Basic Design & Content Creation – Creating visually appealing materials using Canva and Microsoft Drawing. Blogging & WordPress Management – Posting content, managing basic site updates, and optimizing layouts for readability.