Melanie G.

Most AI and automation projects fail because the processes behind them are unclear, undocumented, or inconsistent. I fix that first — so your system works properly from day one. I’m a Business Analyst and Technical Documentation Specialist with hands-on experience in system implementation, UAT testing, and workflow design. I help businesses turn messy, unclear processes into structured, testable systems that are ready for automation. What I deliver: • Process mapping (how work actually happens vs. how it’s supposed to) • SOPs and clear documentation for teams and systems • UAT test scenarios, scripts, and defect tracking • Workflow design with defined decision points and escalation paths • AI readiness audits and automation planning • Chatbot and AI support system implementation (where appropriate) My approach is practical and structured. Before introducing AI or automation, I: 1. Map your real workflows 2. Identify gaps, bottlenecks, and risks 3. Standardize processes with documentation and SOPs 4. Test thoroughly (UAT, edge cases, failure points) 5. Then implement automation in a controlled, reliable way This reduces rework, avoids failed rollouts, and ensures your system actually supports your team and customers. I’ve applied this across local government, and complex service environments — including high-volume support workflows, system migrations, and user adoption challenges. If you need someone who can analyze, document, test, and implement (not just advise), I can take ownership of the process end-to-end.