Cristofher G.

My name is Cristofher Gonzalez, a dedicated professional with over 11 years of diverse experience. I am passionate about continuous improvement and overcoming challenges, always striving to develop new skills to support my team and contribute to the growth of the business. Throughout my career, I have excelled in various roles, including Customer Service Representative, Team Lead (Performance Coach), FICO Consultant, Recruiter/HR, and Sales/Appointment Setter. Regardless of the project, I consistently give 100% to ensure optimal performance and client satisfaction. My goal is to help your business grow, no matter the project’s length. I am committed to learning and developing new skills to enhance productivity and deliver a return on investment within a few weeks, which has been key to my long-term project successes. How I Can Level Up Your Business Skills: Customer Service Pro Excellent soft skills Ownership and accountability Active listening and critical thinking Strong communication and interpersonal skills Problem-solving and empathy Ability to work under pressure Proficient computer skills Positive attitude and goal-oriented Team Lead/Performance Coach Manager Call quality analysis Strong written and verbal communication Interpersonal skills and feedback delivery Influencing and organizing Meeting and presentation delivery Deadline management and action planning Performance management and administrative duties Data analysis and strategy setting FICO Consultant Presentation delivery Effective communication and feedback Data analysis and influence Computer proficiency Sense of urgency and deadline management Ownership and accountability Recruiter & Human Resources Interpersonal and communication skills Balancing business and people needs Top candidate identification and pre-qualification Availability and support Presentation delivery and problem-solving Soft skills and deadline management Sales & Appointment Setter Strong written and verbal communication Bilingual in English and Spanish Influencing and positivity Objection handling and performance-driven Effective tone of voice and pressure management Ambitious and goal-oriented