Mark Ryan A.

I bring over 18 years of experience in the BPO industry, where I grew from front-line agent roles to leadership positions managing teams, training agents, and driving performance for global accounts such as Google, Amazon, Sprint, and Walmart. My background covers a wide range of support platforms including voice, chat, and email, across technical support, billing, and customer service. In addition, I have transitioned my expertise into the real estate investment space, serving as an Inside Sales Agent and Lead Generation Specialist with Invest Group Properties LLC and Good People Properties. In these roles, I specialized in high-volume cold calling, qualifying seller leads, conducting property research through PropStream, Zillow, and Redfin, and supporting acquisitions teams in securing profitable deals. I also led sales operations, streamlined cold calling processes, developed training playbooks, and implemented KPIs to boost conversion rates and efficiency. My leadership experience includes serving as Team Leader and Assistant Manager with Bold Business and Concentrix, where I focused on performance management, coaching, and strategic process improvement. These roles strengthened my ability to motivate teams, resolve complex customer issues, and deliver measurable results aligned with company goals. I am highly trainable, adaptable to new environments, and able to work with minimal to no supervision, with a proven ability to balance operational leadership with hands-on sales execution. As a full-time freelancer, I am available for flexible schedules and can work both Australian and U.S. business hours. Most importantly, it would be an honor to represent you and your company, ensuring professionalism, integrity, and results in every task I take on.