Housseini Almadane T.

Bilingual Technical and Administrative Support Specialist

Bonjour! 👋 I'm Housseini, a bilingual (French–English) Technical and IT Support Specialist with a strong foundation in Microsoft 365, ticketing systems, and remote helpdesk operations. Over the last 4+ years, I’ve logged 20,000+ Upwork hours, supported enterprise clients across time zones, and earned $ 100 K+ delivering structured, reliable technical support. My background includes a degree in Computer Science & Telecom (Bac+4) and hands-on work in both Level 1 and Level 2 support roles. 🔹 What I help clients with: • 🖥 Microsoft 365: Outlook, Teams, SharePoint, OneDrive, Intune & Azure AD • 🛠 Technical troubleshooting: Printers, VPN, hardware/software issues • 🧾 Ticketing systems: Halo (basic), Freshdesk, internal tools • 📡 Remote onboarding & PC setup: User provisioning, permissions, VPN & remote agents • 🌐 Windows & Networking: Windows Server/Client support, basic TCP/IP, DNS • 📁 Documentation & SOPs: Clear, user-friendly knowledge base creation ✅ Why clients choose me: • 🌍 Reliable across time zones (US, EU, AU) — I work full-time and adapt to your schedule • 📶 Stable internet + proven remote track record • 🗣 Native French + Fluent English (C1 written, B2-C1 spoken) • 📈 Calm, structured, and proactive — I don’t just fix; I improve Whether you're looking for someone to manage support tickets, help migrate systems to Microsoft 365, or deliver fast and polite front-line support, I’m ready to help your team run smoothly. Let’s connect and make IT support effortless. 🔧🌐