Carl Mar G.

Virtual Assistant / Admin Assistant / Appointment Setter

👋 Welcome! I'm glad you're here. I’m an experienced Customer Service Professional and Virtual Assistant with over 7 years in the BPO industry and freelance roles. Throughout my career, I've worked with diverse clients, teams, and leadership, giving me a solid foundation in customer support, sales, technical assistance, and billing services. Some of the reputable accounts I've handled include SEARS, BESTBUY, TELSTRA, and Comtract Collections. In addition to my customer service background, I’ve also worked as a Quality Assurance Specialist, where I conducted coaching, side-by-side feedback, call monitoring, calibrations, and reporting to help teams improve performance and deliver excellent customer experiences. Since 2016, I’ve expanded my expertise as a Freelancer, taking on roles such as: ✅ Customer Service Representative ✅ Appointment Setter ✅ Real Estate Web Researcher ✅ Virtual Assistant I’m highly skilled in phone and email communication, and I adapt quickly to new tools and systems to get the job done efficiently. I’m committed to delivering results, providing excellent service, and helping your business thrive. 🔧 Tools & Platforms I Work With: CRM: Copper, Hubspot, Salesforce, Zoho, Pipeline Deals, Podio Communication: Just Call, RingCentral, Skype, Ring.io, GoToConnect Support Platforms: Zendesk, Zopim Productivity: Trello, TeamUp, G Suite (Gmail, Sheets, Calendar), MS Office (Excel, Word, Outlook, PowerPoint) Marketing: Mailchimp, Wix Real Estate Platforms: Zillow I'm eager to bring my skills, dedication, and positive attitude to your team. Let’s connect and see how I can support your business goals!