Brian Ronald B.

Are your eCommerce operations costing you time, customers, and revenue? I fix that. With 12+ years of hands-on experience managing eCommerce businesses end-to-end, I help brands scale efficiently by streamlining operations, resolving customer disputes fast, and building teams that deliver consistent results. I've generated $60K+ in freelance results across 8 clients and 7,700+ hours — bringing deep expertise in tools your team already uses: 🛒 eCommerce: Shopify, Dropified, Heatmap Analysis 🎧 Customer Success: Zendesk, Gorgias, Live Chat Support 📋 Project Management: ClickUp, Trello, Notion, Monday, Nifty, Lucidchart 📣 Marketing Ops: Mailchimp, Social Media Management What I help you achieve: ✔ Faster dispute resolution and higher customer satisfaction scores ✔ Lean, documented workflows your team can follow without you ✔ Real-time support analysis and data-driven decision making ✔ Workforce planning that eliminates bottlenecks and missed deadlines ✔ Product and project launches delivered on time and within scope Whether you are a growing DTC brand, an agency, or a scaling Shopify store, I bring operator-level thinking with a manager's execution discipline. Let's talk about where your operations are breaking down and how I'll fix it.