Tisha Mae V.

Customer Service Associate

Hello! My name is Tisha from the Philippines. With over a decade of experience in customer service and technical support, I have developed strong skills in providing excellent service with integrity and professionalism. I work efficiently with minimal supervision, multitask effectively, and collaborate across departments to enhance customer experience. I've worked remotely, assisting customers via email, chat, and social media using tools like Gorgias for handling inquiries, Yotpo for customer feedback and reviews, and Instagram and Facebook for social engagement. My role includes: - Managing orders, tracking shipments, processing returns, and handling refunds using Shopify. - Coordinating with logistics and marketing teams to refine customer service. - Offering recommendations and educating customers about our products. - Gathering and relaying customer feedback to the product development team. I stay adaptable, efficient, and proactive, ensuring seamless communication through Slack and consistently delivering high-quality support in a remote setting.