Juan Carlos G.

IT Support & Operations Manager | Helpdesk, Google Workspace, SOC 2

I build, secure, document, and automate IT operations for remote SaaS companies. 12,700+ Upwork hours | 100% Job Success | Top Rated Plus | 15 years in IT and operations In my most recent engagement, I was the first dedicated IT hire at a 200-person SaaS company, reporting to the CEO and supporting priorities from the CTO. In four months, I built the company’s IT, security, and compliance foundation from the ground up. I led its SOC 2 Type II readiness program, including GRC platform selection and implementation, external audit coordination, security policy development, and evidence collection automation. I also improved identity and access controls, expanded MFA adoption, deployed zero-trust access, administered enterprise AI platforms, reviewed SaaS spending, and automated employee onboarding and offboarding. The engagement was completed as scoped in 726 billed hours and finished with a 5-star review and client endorsement. Previously, I managed IT operations for 50+ client companies and 500+ endpoints at a US managed services provider while leading a team of five technicians. I can help your company with: • IT operations setup, cleanup, and documentation • Google Workspace and Microsoft 365 administration • Identity and access management • MFA, security controls, and employee lifecycle management • SOC 2 readiness and GRC platform implementation • Endpoint management, RMM, and helpdesk operations • SaaS administration and vendor coordination • Google Apps Script, Python, API, and reporting automation My approach is practical: identify the risks and operational gaps, fix what matters most, document the environment, and build repeatable processes that do not depend on one person. I work fluently in English, Spanish, and Portuguese and communicate comfortably with technical teams, clients, vendors, and executives. If your company has outgrown informal IT processes and needs someone who can bring structure while remaining hands-on, send me a message describing the current environment and the outcome you need.