Krystale Aine Flores L.

B2B/B2C Sales specialist/Admin support

With over 6 years of experience in the BPO industry, I have honed my skills in customer service, handling billing, sales, technical support, and escalations. My expertise spans across various communication channels, including inbound and outbound calls, emails, and social media management. I’ve recently transitioned to remote work, gaining valuable experience as an Admin Manager for an engineering company, where I managed business proposals, inquiries, follow-ups, and social media content creation using tools like Canva. I also have a background in telemarketing, conducting cold calls for insurance companies, and currently, I’m part of the management team at a Virtual Assistant agency. Here, I assist with client sign-ups, care, follow-ups, email and calendar management, database organization, and prospecting. I’m committed to providing exceptional support, improving processes, and helping businesses succeed through efficient administrative and customer service solutions.