Gurkan O.

I've built and run Salesforce for Polestar, Volvo, Turkish Airlines and a European media-tech company — and for 39 Upwork clients who needed the same rigor at a smaller scale. Certified Salesforce Administrator. 15 years in enterprise IT, 8+ years hands-on in Salesforce. I take a small number of Upwork engagements at a time, which means the ones I take get real attention. WHAT I DO • Flow automation — replacing manual steps and legacy Workflow Rules / Process Builder with Flows that hold up under load • Sales Cloud & Service Cloud — setup, cleanup and optimization for teams that outgrew their first implementation • Reports & dashboards leadership actually opens • Data migration & cleanup — CSV/Excel imports, deduplication, object restructuring • Marketing Cloud / Account Engagement (Pardot) — Journey Builder, Email Studio, lead routing • Integrations — APIs, Conga, Mailchimp, and connecting Salesforce to the rest of your stack TRACK RECORD • 1,983 hours and 39 completed contracts on Upwork, 100% Job Success • Four years as the sole Salesforce admin for one client's org — 225 hours, end to end • Turkish Airlines CRM migration program — enterprise scale, multiple teams • Dealer management and Partner Community for Volvo, via a Nordic Salesforce partner • Speaker, Salesforce Istanbul Bootcamp HOW I WORK Clear scope before we start. A written summary of what changed after each block of work. No surprises on the invoice. I work European hours (CET) and reply within a few hours on weekdays. BEST FIT Companies already running Salesforce that need a senior pair of hands — a monthly support retainer, a specific automation build, or a rescue of an implementation that went sideways. If you need someone online 40 hours a week, I'm not your person. If you need the thing fixed properly the first time, let's talk. Tell me what's broken or what you're trying to automate, and I'll tell you honestly whether I'm the right fit.