Irish S.

I’m a Virtual Assistant with over 10 years of professional experience supporting fast-paced, global organizations across customer service, operations, quality assurance, and backend administration. What sets me apart is simple: I don’t just support businesses — I help them run better. I started my career in enterprise environments like Microsoft, Amazon, DoorDash, and MarqLabs, where precision, accountability, and speed were non-negotiable. Over the years, I became a Subject Matter Expert and Quality Analyst, trusted to handle escalations, optimize workflows, and ensure that every process met the highest standards. As a VA, my strengths lie in end-to-end operations. I’ve managed order processing in NetSuite, handled Amazon Seller Central shipments, reconciled data with Finance, and coordinated seamlessly with Sales, Warehouse, and Operations teams — ensuring nothing falls through the cracks. I’m highly proficient in SAP, NetSuite, Shopify, Salesforce, and Maestro, which means I can jump into your systems quickly and add value from day one. I don’t need hand-holding — I analyze, adapt, and execute. Beyond systems, I bring a quality-driven mindset. As a QA professional, I’ve audited thousands of interactions, delivered performance coaching, led calibration sessions, and produced actionable reports that directly improved CSAT, efficiency, and compliance. I’m detail-oriented, process-focused, and calm under pressure — especially during peak seasons where accuracy matters most. And because I’ve worked closely with leadership, I understand how to think not just like a VA, but like a business partner. If you’re looking for someone who is reliable, proactive, tech-savvy, and deeply committed to excellence, I’m ready to support your business and help it scale. Thank you — and I look forward to working with you.