Andrea M.

Remote Sales & Customer Support Specialist | BDC | Appointment Setter

I’m a highly experienced Remote Sales, Customer Service, and Appointment Setting Specialist with 7+ years of experience supporting U.S.-based businesses remotely, particularly in automotive dealerships and customer-facing sales environments. I specialize in turning conversations into opportunities—whether that means setting qualified appointments, following up with leads, handling inbound and outbound calls, assisting customers, generating sales opportunities, or keeping leads engaged throughout the customer journey. My experience has taught me how to communicate professionally with different types of customers, handle objections, follow up consistently, and represent a company with the same professionalism as an in-house employee. Why Hire Me? I understand that getting a lead is only the beginning. The real value comes from responding quickly, asking the right questions, following up consistently, and creating enough trust for the customer to take the next step. I’m comfortable working with customers who are: -Just browsing -Comparing options -Price shopping -Unsure about purchasing -Difficult to reach -Not ready to buy yet -Interested but hesitant -Previously unresponsive -Ready to schedule an appointment I’m adaptable and quick to learn new CRMs, phone systems, communication tools, and workflows. I can easily adjust to your company’s processes, scripts, products, and customer journey while maintaining a consistent and professional customer experience. Whether you need someone to set 10 appointments a week, follow up with hundreds of leads, answer customer calls, qualify prospects, manage your CRM, or provide reliable day-to-day customer support, I can become a dependable extension of your team. Let's discuss your goals and see how I can help your business grow. Talk to you soon!