June Karyme V.

Customer Service & Back Office Specialist | QA & Sales Support

As a seasoned professional in Customer Service, Technical Support, and Back-Office Operations, I bring diverse experience from industries such as e-commerce, logistics, telecommunications, and healthcare insurance. I specialize in voice, email, and chat support for both B2B and B2C clients, ensuring efficiency, customer satisfaction, and operational accuracy. My key strengths include: Inbound & Outbound Calls: Confidently engaging with clients to resolve concerns, promote services, and generate leads. Email & Chat Support: Providing prompt, well-documented assistance through ticketing platforms like Zendesk and Salesforce. Quality Assurance: Monitoring and evaluating customer interactions to ensure compliance and improve service delivery. Back-Office Support: Managing merchant accounts, processing requests, and streamlining business operations. Technical Assistance: Troubleshooting devices and guiding customers on solutions via phone, email, or chat. Recent Roles & Achievements Quality Assurance Associate at Alorica: Monitored agent interactions, provided performance feedback, and ensured process compliance. Google Technical Support at Alorica: Assisted customers with WiFi device issues, effectively resolving technical concerns. Merchants Operation Coordinator at Grab (Sixeleven): Handled back-office support for merchant stores, reducing resolution time and improving data accuracy. Sales Development Representative at Sixeleven: Promoted health insurance to US clients through outbound calls, converting leads into successful sales. Customer Service for AVAS Flowers via Upwork: Coordinated order fulfillment by liaising with vendors and ensuring timely deliveries. I’m adaptable, organized, and results-driven, always committed to delivering high-quality support and solutions. Let’s collaborate to help your business grow and operate seamlessly.