Ferina M.
Customer Service Representative
20 Years in the Customer Service industry. Hired, trained, and developed new employees and instructed/monitored current employees with various employers. Correspond with various partners as well as agents to cultivate a steady flow of clients with past companies. Coordinate public/private events for clients for booking set up, receiving payment, and quality assurance follow-up. Handle customer complaints, suggestions, and refund requests. Aided with correcting glitches and helped develop, test, and implement updates with dev teams. Reconcile company charges and investigated fraud. Manage payment schedules for partners and troubleshot with partners for a more effective payment method when needed.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $13k
Billed in all: $220,907$221k
$6.7k in the last 6 months
Across 3 contracts
Across 8 contracts
Earnings, last 30 days
Skill rankings: Top 3% in Google Docs
Ranked by MRR among everyone on Upwork with the skill.
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- #232Google Docs8,007 freelancers · 🇺🇸 #48Top 3%🇺🇸#48 of 1,077