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Shylaine Maica C.
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Shylaine Maica C.

E-Commerce Virtual Assistant | Customer Support & Customer Experience

You need someone who can do more than just answer customer emails? My experience includes other tasks aside from Customer Support. I’ve handled customer service, order management, product support, returns and refunds, shipping issues, reviews and reputation management, social media support, chargebacks, reports, and day-to-day e-commerce operations. I can support both the customer-facing side of your business and the behind-the-scenes operations that keep your store running smoothly.

🇵🇭Makati City, Philippines$10/hr100% JSS5.00 (3)Since May 2018

Earnings and projects

MRR
$1.3k

Last 6 months ÷ 6

World#37,124 / 412k
🇵🇭Country#6,066 / 56.3k
Revenue, last 30 days
$1.6k

Last 6 months: $7.9k

World#28,371 / 412k
🇵🇭Country#4,396 / 56.3k
Total earnings
$49k

Billed in all: $50k

World#77,323 / 412k
🇵🇭Country#12,256 / 56.3k
Per project
$4.9k

$3.9k in the last 6 months

World#35,428 / 412k
🇵🇭Country#8,359 / 56.3k
Projects, last 6 months
2
0% fixed100% hourly
World#88,918 / 412k
🇵🇭Country#8,168 / 56.3k
Projects in all
10

Across 11 contracts

9% fixed91% hourly
World#201,797 / 412k
🇵🇭Country#17,209 / 56.3k

Earnings, last 30 days

$50.3k+$1.6k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$48k$49k$50k$51kOct 8Oct 23Nov 7

Skill rankings: Top 8% in Social Media Management

Ranked by MRR among everyone on Upwork with the skill.

  1. #18Social Media Replies154 freelancers · 🇵🇭 #9Top 12%
  2. #104Ecommerce Order Fulfillment755 freelancers · 🇵🇭 #68Top 14%
  3. #110Order Entry618 freelancers · 🇵🇭 #82Top 18%
  4. #112Social Customer Service1,137 freelancers · 🇵🇭 #60Top 10%
  5. #149Order Management1,128 freelancers · 🇵🇭 #80Top 13%
  6. #188Customer Onboarding1,245 freelancers · 🇵🇭 #43Top 15%
  7. #270Order Fulfillment1,928 freelancers · 🇵🇭 #198Top 14%
  8. #395Order Processing2,648 freelancers · 🇵🇭 #279Top 15%