Rehena P.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I work as a Shopify Store Manager, E-Commerce Manager, Shopify Operations Manager, Virtual Assistant, and E-Commerce Virtual Assistant, managing end-to-end operations for Shopify and multi-platform brands, specializing in Order Management, Order Processing, and Order Fulfillment. My experience includes Drop Shipping VA, branded e-commerce, and hybrid fulfillment, supporting business owners who need a reliable partner to handle daily operations, documentation, and stable performance. Shopify Operations, Order Management, and Fulfillment I design and manage structured Order Management systems for Shopify dropshipping and branded eCommerce stores, ensuring accurate, SEO-optimized product data and handling Order Processing and Fulfillment from checkout to delivery, including: 1. End-to-end E-commerce Order Fulfillment using DSers, AutoDS, Oberlo, Dropified, CJ Dropshipping, and Wiio 2. Daily Order Processing for automated and manual flows 3. Manual E-commerce Order Fulfillment for Amazon, eBay, Walmart, and AliExpress 4. Bulk Order Processing and supplier ordering via CSV 5. Proactive Order Management for delays, out-of-stock items, and quality issues 6. Tracking with 17Track and ParcelPanel within documented workflows 7. Handling cancellations, refunds, PayPal disputes, chargebacks, and returns For both small and large stores, I maintain consistent, clear, and scalable Order Fulfillment, E-commerce Order Fulfillment, and Order Processing Supplier and Backend Operations Support I manage suppliers to ensure reliable Order Fulfillment for Shopify Dropshipping brands, including: 1. Assigning products to suppliers (Nichebay, CJ Dropshipping, Wiio, QKFulfill, Dayone, Winwin, Oberlo, Tuckhub, Regwiio, Kunhive, Dropshipman) 2. Negotiating prices and shipping terms 3. Monitoring performance and keeping backup suppliers for continuous fulfillment 4. Managing escalations via Freshdesk, Basecamp, Monday, Slack, and Discord, documenting issues, delays, and inventory discrepancies Product Management, E-commerce Product Listing, and SEO I handle catalogue and product setup for Dropshipping stores, including Product Listing and Product Upload for small and large catalogues: 1. Product Listing for new products, upsells, and collections 2. Product Upload (manual and CSV) with SKUs, pricing, tags, and collections 3. Pricing rules, product optimization, image editing, and reviews 4. Ensuring accurate, organized, and on-brand product listings Customer Support and Customer Service I provide structured support for Customer Service and customer communication: 1. Customer Service via Freshdesk, Gorgias, Zendesk, Zoho, HelpScout, ReAmaze, and G Suite 2. Handling order updates, resends, exchanges, refunds, and post-purchase issues 3. Managing disputes and chargebacks using an organized Order Management system 4. Social media moderation for Facebook and Instagram, plus live chat through Intercom and Facebook ManyChat 5. Ongoing Virtual Assistant support dedicated to Customer Service Tools and Platforms 1. E-commerce & marketplaces: Shopify, Amazon Seller Central, Borderless360, AusPOS, Stocky, Easy Pay Direct 2. Operations & fulfillment: Postco Returns and Exchanges, Sky Print Invoice, Editify, Judge.me Reviews 3. Support & communication: Freshdesk, Gorgias, Zendesk, Intercom Chat, Facebook ManyChat 4. Project management & moderation: Asana, Trello, Slack, Basecamp, Facebook, and Instagram moderation tools SOP Compliance & Workflow Flexibility I am highly adaptable, following any SOPs or workflow systems while executing tasks accurately and efficiently. I quickly adapt to new processes, help document workflows for scalable operations, and can also use my own well-documented SOPs. Experience and Focus I have managed Dropshipping and branded stores in: 1. Fashion and apparel 2 Health and supplements 3. Home decor and furniture 4. Tech and accessories 5. Pets and beauty My work combines Shopify Store Manager, Ecommerce Manager, Shopify Operations Manager, Virtual Assistant, and Ecommerce Virtual Assistant, with a focus on: 1. End-to-End Shopify Order Fulfillment & Logistics 2. Streamlined Order Processing & Inventory Management 3. SEO-Optimized Product Listing & Catalogue Management 4. Responsive Customer Support & Dispute Resolution If you need ongoing support from a Virtual Assistant, Ecommerce Manager, or Operations Manager, I keep Ecommerce Order Fulfillment and daily operations organized and scalable.