Joshua G.

Atlassian Consultant | 200+ Jira, Jira Service Management (JSM) and Confluence implementations I fix how work moves through Jira and JSM, so your team knows what to do, work moves without constant follow-up, and you can see what's happening. WHAT CLIENTS HIRE ME FOR - Jira Service Management help desk setup: IT service desk, HR and operations service desks, customer portals, request types, queues, SLAs, automation and Jira Assets - Help desk migration to Jira Service Management: move from ServiceNow, Freshdesk, Zendesk, Ivanti or another ITSM tool into JSM - Asana, ClickUp, Monday or Trello to Jira migration: move your projects, history and workflows into Jira or JSM without losing what works - Jira consulting and Jira administration: cleanup, workflows, permissions, automation, dashboards and reporting - Jira time tracking: Tempo and native time tracking, timesheets, capacity and reporting - Confluence setup: documentation, knowledge bases, templates and JSM help center articles - Rovo AI: Rovo agents for your service desk, AI-ready Confluence knowledge bases, and keeping AI and automation costs under control - Atlassian Data Center to Cloud migration RESULTS - Kin Insurance moved from Asana to Jira and now saves over $100,000 a year - Long-term Jira Service Management partner for the Internet Society - Jira and process work with teams at Volkswagen, Patreon, PBS and Fivetran WHY IT WORKS You built a good company. But somewhere along the way, work got harder. - People chase updates. - Every team has its own way of working. - Nobody is quite sure who owns what. Most Jira problems are process problems that show up in the tool. I look at how work moves through your team, find where it gets stuck, and build Jira, JSM and Confluence around it. 1. People know what to do. 2. Work moves without constant follow-up. 3. You stop being the glue holding everything together. HOW WE START Book a consultation. In 30 minutes I'll tell you what's causing the problem, give you one or two quick wins, and recommend a path forward.