Jessa P.

Hi! I’m Jess, a highly adaptable and detail-oriented professional with experience in administrative support, customer service, and research analysis. I have worked with U.S. and international clients, providing top-tier support in various industries, including legal research, e-commerce, SaaS, and government services. ✅ Administrative & Virtual Assistance Creating reports, managing spreadsheets, and organizing data Handling emails, scheduling, and calendar management Tax filings and inventory management ✅ Customer Support & Case Resolution Email, chat, and phone support Resolving escalated complaints with empathy and efficiency Managing refunds, orders, and account issues ✅ Legal & Market Research Foreclosure and surplus funds research Data mining and document review Building client profiles based on case analysis 🎯 Why Work With Me? Proven track record of Top Performer Awards in customer support Strong problem-solving skills with a 100% QA rating in previous roles Highly adaptable, reliable, and results-driven I’m excited to help businesses streamline operations, enhance customer experience, and improve efficiency. Let’s connect and discuss how I can assist you!