Harshini R.

Responsible for leading a designated team of PSAs during a shift and responding to session issues as they arise and being the support agents main point of contact for all issues . Reports directly to Support Manage .Empathetic, prompt, accurate response to live session issues. Other responsibilities include but are not limited to: Supporting live sessions Helping support agents in live sessions Handling client escalations in live sessions Responding quickly to vendor inquiries or recruit issues and maintaining ownership through resolution Providing updates to Support Manager about ongoing client, respondent, or session issues Providing platform training and guidance on best practices to PSAs** Ensuring all post session reporting is completed for all team members every shift Ensuring on time session starts and verifying support agent is available 30 minutes prior to session start Reporting personnel issues to Support Manager (performance or personal where necessary)