Monica D.

I work with founders and growing businesses to manage day-to-day operations, improve internal processes, and take ownership of the operational responsibilities that keep the business running. My work is hands-on, whether that means managing an ongoing business function, coordinating projects across teams, or handling the administrative work involved. I spent five years at Owner, a San Francisco-based SaaS startup, where I joined as employee #1 and worked directly with the founders as the company grew to more than 200 employees. During that time, I built and managed multiple functions across customer operations, business operations, logistics, and People Ops. My experience spans both building operational systems from scratch and managing the day-to-day work behind them. I've implemented business tools, developed workflows and SOPs, managed cross-functional projects, and owned administrative processes across multiple areas of the business. 𝗔𝗿𝗲𝗮𝘀 𝗜 𝗖𝗮𝗻 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗙𝗼𝘂𝗻𝗱𝗲𝗿 & 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: · Project coordination, research, and administrative support for founders and leadership teams · Managing priorities, tracking action items, and coordinating follow-ups across projects · Organizing internal information, documentation, and business resources 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀: · Managing day-to-day business operations and the processes that keep teams running · Owning recurring operational workflows, identifying gaps, and improving how work gets done · Managing vendor relationships, operational reporting, and cross-functional follow-through 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 & 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: · Project planning, task tracking, timelines, and cross-functional coordination · Business tool implementation, configuration, migration, and ongoing administration · SOPs, knowledge bases, workflow documentation, and process improvement · Automation and AI-enabled workflows to reduce repetitive administrative work 𝗣𝗲𝗼𝗽𝗹𝗲 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀: · Employee and contractor onboarding, offboarding, and lifecycle administration · HRIS implementation and administration, including extensive hands-on experience with Rippling · Payroll, benefits, employee records, policies, and HR documentation · Global workforce administration, including EOR and contractor management 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀: · Customer and partner onboarding, implementation, and account coordination · CRM administration, customer records, reporting, and workflow management · Sales, Onboarding, and Customer Success handoffs and internal coordination · Customer support processes, escalation workflows, and service documentation 🛠 𝗧𝗼𝗼𝗹𝘀 𝗜 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 · 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 & 𝗪𝗼𝗿𝗸𝗳𝗹𝗼𝘄𝘀: Notion, Asana, ClickUp, Airtable, Monday, Linear · 𝗖𝗥𝗠: Salesforce, HubSpot, GoHighLevel · 𝗛𝗥 & 𝗣𝗲𝗼𝗽𝗹𝗲: Rippling, Gusto, Deel, Remote, Greenhouse, Lever · 𝗔𝗜 & 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻: ChatGPT, Claude, Zapier, Make, Scribe · 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻: Google Workspace, Slack, Loom, Zoom 🤝 𝗟𝗲𝘁'𝘀 𝗖𝗼𝗻𝗻𝗲𝗰𝘁 I'm available for ongoing part-time support or defined operational projects. If you're looking for someone to take ownership of recurring business responsibilities, coordinate projects, or manage your internal operations, I'd be happy to learn more about your business and what you need.