Fabiola G.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Finding an insurance professional who doesn't need hand-holding is harder than it should be. Most VAs need weeks of training just to understand the basics. I come ready with real P&C experience across personal and commercial lines, and already trained on the systems your agency runs on. I'm a bilingual insurance operations specialist (English/Spanish) who supports independent agencies with the back-office work that keeps your book of business moving. Lines I work with: Commercial: General Liability, Workers' Compensation, Commercial Auto, and BOP. Personal: Auto, Home, and Flood. Systems I work in from day one: HawkSoft, AgencyZoom, EZLynx, AgencyMatrix, and NowCerts.What I handle for your agency: Renewal management data gathering, loss runs, carrier follow-up, and submission-ready packages. Policy endorsements, cancellations, and mid-term changes processed accurately and on time. New business and renewal quoting support via EZLynx and carrier portals. COI processing, ACORD forms, and carrier communication. CRM workflows and pipeline management in AgencyZoom. And bilingual client and carrier communication in both English and Spanish. Why agencies keep working with me: 100% Job Success Score. 50+ contracts. Clients who come back for repeat engagements because someone who already knows your AMS, understands coverage, and works without creating more problems for you is genuinely rare. I know what a renewal notice means, how to read a dec page, what a carrier wants on a commercial submission, and why a monoline account is a retention risk. No ramp-up. No explaining the basics. To work with me effectively, I'll need: Access to your AMS and relevant carrier portals, clear deadlines and guidelines for your renewal pipeline, and a quick onboarding call to align on your workflow. From there, I take it from here. I work best with: Independent P&C retail agencies between 5 and 30 staff, producers scaling their book who need dedicated ops support, and agencies serving Spanish-speaking markets. Available for long-term engagements. If you need bilingual insurance ops support from someone who starts contributing on day one send me a message.