Paul Marie T.

VA eCommerce & Shopify | GVA | Customer Support | IT | 15+ Years Exp

Are you in need of a experienced and dedicated Virtual Assistant who can help to make your business run smoother while keeping your customers happy and engaged? Having about 15 years of professional experience, I bring a strong customer-focused approach and the capability to leverage my experience to drive results and support your business growth. I excel at providing high-quality customer support through proactive communication via phone, email, live chat, and ticketing systems. I have a solid background in eCommerce operations, particularly with Shopify and Zendesk, helping businesses streamline customer experiences, improve satisfaction, and drive growth. I also possess strong communication, administrative, and problem-solving skills, along with a basic understanding of the hospitality industry. 🔶 Specializations ✅Virtual Assistance ✅Customer Service & Client Relations ✅General Customer Support ✅Email, Live Chat & Ticket Management ✅Administrative Assistance ✅Order Verification &Processing ✅Returns, Refunds & Exchanges ✅Technical Support & IT Helpdesk ✅Data Entry & Web Research ✅Sourcing & Recruitment 🛠️ Tools and Platforms 📌 Shopify 📌 Zendesk 📌 Spiceworks 📌 ServiceNow 📌 Salesforce 📌 Pipedrive 📌 Slack 📌 Monday 📌 Zoho 📌 Jira 📌 Trello 📌 Canva 📌 Microsoft Office (Excel, Word, Powerpoint) 📌 Google Workspace 📌 CRM Systems 📌 ChatGPT 📌 Copilot 📌 Linkedin 📌 ATS I am committed to helping businesses deliver outstanding customer experiences that build loyalty, increase customer retention, and support long-term growth. I look forward to contributing my expertise to your team's success.