Alexandra Grace B.

Expert Customer Service/Social Media Support and Shopify Management

With over 8 years of experience in customer service, initially starting part-time, I've grown to appreciate the flexibility and convenience of remote work. My dedication led me to transition into full-time email support for various e-commerce websites. I'm proficient in platforms like Zendesk, Shopify, and others, excelling in providing exceptional customer service. Additionally, I've managed social media support on platforms like Instagram and Facebook. With intermediate to advanced skills in Microsoft Word, Excel, and presentation. I specialize in Shopify management, possessing extensive experience in effectively optimizing and maximizing its features to enhance e-commerce businesses. From setting up and customizing stores to managing products, orders, and customer interactions, I excel in leveraging Shopify's capabilities to drive sales, improve user experience, and achieve business objectives. I've also worked as a customer service representative for Xfinity/Comcast. Beyond that, my background includes experience as a preschool teacher for children with special needs and as a part-time online English teacher. Rest assured, I'm well-equipped to handle diverse customer inquiries via phone calls or emails.