Kristine Joy O.

I have been in the Virtual Assistance industry since 2018. And since then, I was able to build my expertise in the following: - Appointment Setting - Calendar Management - Inbox Management - Recruitment - Training new employees - Online events organizing - Updating and maintaining records - Preparing of necessary documents - Documenting company processes and SOPs - Expert in Google Workspace, ClickUp, Zoho, Pipedrive, Notion, other admin tools - HIPAA experience Previous office job setting: Medical records organization and indexing and sorting files are my forte, but I can also do general back-office tasks as I did for the last four years. I am also experienced in email handling, as it is in Outlook where me and my client exchange words. I also set a weekly meeting for our team to have calibration on our QA process and to discuss some updates on our process. I also manage an excel file where we track down the files our client sends to us daily. I also played as our team Quality Audit person, where I control the quality of completed files before we send them back to our client.