Jackielou L.

Profile Overview: BPO Expert & Virtual Assistant Professional Summary: Results-driven BPO expert and virtual assistant with years of experience in customer support, process optimization, and remote administrative assistance. Skilled in handling inbound/outbound calls, live chat, email support and data entry. Adept at streamlining workflows, improving customer satisfaction, and providing administrative support to businesses and entrepreneurs. Key Skills: • BPO Operations & Call Center Management • Virtual Assistance & Administrative Support • Customer Service & Client Relations • Data Entry & CRM Management (e.g., Salesforce) • Email & Calendar Management • Process Improvement & Workflow Optimization • Multitasking & Time Management • Strong Communication & Problem-Solving Work Experience: Banking - 2 years and a BPO Expert 15 years • Managed customer interactions across multiple channels, ensuring high satisfaction ratings. • Trained and supervised teams to enhance productivity and service quality. • Implemented process improvements, reducing handling time and increasing efficiency. Virtual Assistant | Upwork | 5 years Highly experienced and detail-oriented Virtual Assistant with over 5 years of success working with clients on Upwork, providing exceptional support in email management, order processing, data entry, and a wide range of administrative tasks. Backed by a strong corporate background with hands-on expertise in back-office operations, flight reservations, and process optimization. Adept at handling high volumes of work with accuracy, professionalism, and discretion. Proven ability to work independently in remote settings, manage multiple priorities efficiently, and maintain strong communication with clients and stakeholders. Committed to delivering high-quality results that drive business productivity and client satisfaction. Tools & Technologies: • CRM Software: Salesforce • Communication: Skype, Zoom, Microsoft Teams • Microsoft Office & Google Workspace Education: Manila - Philippines • Degree in Business Accountancy. Why Hire Me? With over 5 years of proven experience supporting clients on Upwork and a solid foundation in the corporate world, I bring a unique combination of reliability, professionalism, and adaptability to every project. I specialize in email handling, order processing, data entry, flight reservations, and a variety of administrative tasks, all executed with high accuracy and attention to detail. Here’s why I stand out: ✅ Proven Remote Work Success – Trusted by long-term clients for consistently delivering high-quality virtual support. ✅ Strong Communication Skills – Responsive, professional, and capable of handling client interactions with clarity and care. ✅ Versatile & Tech-Savvy – Proficient with tools like Microsoft Office, Google Workspace, CRM platforms, and booking systems. ✅ Highly Organized & Self-Directed – I can manage priorities independently, meet tight deadlines, and maintain confidentiality. ✅ Corporate Experience – Brings structure, discipline, and a strong work ethic from years in back-office and customer service roles. I’m not just looking to complete tasks — I aim to become a valuable, long-term support partner who contributes to your business success.