Aiecel Alma C.

Multitalented Virtual Assistant | 12+ Years of Experience in Technical Support, Training, and Customer Relations I bring over 12 years of diverse experience as a virtual assistant, specializing in technical support, payroll, business applications, administrative support, quality assurance, training, and client relations. I've had the privilege of supporting global companies like Citibank, Telstra, QuickBooks, and Expedia, and managing quality and training teams at Scratchpay Inc. As a QuickBooks Desktop expert, I excel in providing technical support, troubleshooting business applications, and managing payroll. I have extensive experience creating training materials, updating knowledge-base documents, and ensuring teams have the resources they need to succeed. I am also proficient in live chat and email support, delivering world-class customer care across multiple channels. With my strong communication skills and adaptability, I consistently provide seamless customer experiences. Key Skills and Expertise: QuickBooks Desktop Specialist: Former Technical, Business Applications, and Payroll Support Specialist. Training and Documentation: Expertise in creating training materials, updating knowledge-base documents, and onboarding new hires. Customer Support: Proficient in live chat, email support, and multichannel customer service. Travel Management: Extensive experience in booking flights, hotels, and car rentals. Sales and CRM Proficiency: Skilled in Salesforce, Zendesk, and HubSpot. Productivity Tools: Expert in Google Workspace (Sheets, Docs, Slides) and Microsoft Office Suite. Quality Management: Experienced in monitoring service quality, providing feedback, and ensuring operational excellence. Platform Expertise: Proficient in Slack, Dialpad, Front, Forest Admin, Stripe, Loom, Atlassian Confluence, and Atlassian Jira. Loan Management Systems: Skilled in LoanPro, Payix, Autopal, and Northridge. I am passionate about delivering results and committed to helping your business succeed. Let’s work together to achieve your goals!