Anollyn Jane C.

Struggling with missed bookings, slow replies, or guest complaints? I help hotels, resorts, and vacation rentals manage reservations, respond to guest inquiries, and provide reliable booking support. I’m a Hotel Reservation Specialist with hands-on experience in hotel reservations, Opera PMS, OTA platforms, guest communication, and day-to-day reservation operations. I am also knowledgeable in SiteMinder Channel Manager, including mapping room types and rates and ensuring accurate connections between the property’s PMS and OTA channels. I can help your property with: Managing hotel reservations and booking requests Handling reservations through OTA platforms such as Airbnb and Expedia Responding to guest inquiries via email, chat, and other communication channels Processing booking modifications, cancellations, and special requests Using Opera PMS for reservation-related tasks Using SiteMinder Channel Manager to map room types, rate plans, and rates Maintaining accurate room and rate mapping across connected OTA channels Checking reservation details and maintaining accurate booking information Coordinating with front desk and hotel operations teams Updating reservation records and preparing reports Following up with guests and ensuring timely responses Providing professional customer and guest support I understand that hotel reservations require accuracy, fast response times, attention to detail, and excellent communication. I make sure reservation information is handled carefully and guests receive clear and professional assistance. I’m reliable, detail-oriented, and comfortable working independently or as part of a hotel operations team. I’m also flexible with night shifts, weekends, and different time zones when needed. If you need a dependable Hotel Reservation Specialist, Reservation Agent, Booking Assistant, Opera PMS Specialist, or SiteMinder Channel Manager Assistant, I’d be happy to support your team.