Charity S.

Customer Service Pro, Virtual Assistant, Social Media / Quality Expert

Quality, Reliability, and Excellence. Top things I carry like a badge of honor in everything I do. I'm Charity, a top-rated freelancer with a burning passion for accelerating quality and soaring in excellence in every aspect of my work. I relish the opportunity to dive into and unblock new challenges, pushing the boundaries of excellence with each endeavor, especially in providing world-class customer service and reliable general virtual assistance. Gallup Strengths (Clifton): Relator, Learner, Responsibility, Arranger, Positivity 👋 Are you on the hunt for a customer experience professional and/or virtual assistant who can drive excellence and transform customer service challenges into glowing reviews and positive feedback? One who also creates engaging content and manages social media with proven track record of client satisfaction? 🎓 Experience that Packs a Punch: Over the years, I've gathered valuable experience in quality and training, where I've honed my skills in identifying areas for improvement and implementing strategies that turn ordinary service into extraordinary experiences. Be it through emails, tickets, live chats, or calls, I've mastered the art of turning client issues into shining testimonials of satisfaction. 📝 Content Creation and Management Maven: As a creative professional, I enjoy weaving words and crafting captivating content that leaves clients and readers happy and interested. With a deft hand at Wordpress and Canva, I can breathe life into your ideas, making them shine like stars in the night sky. My social media weaponry will help you stay ahead of the game and engage your audience with clockwork precision. My obsession with organization keeps me on top of tasks, ensuring that no deadline is left unmet and no file or document left unsorted. 🎯 A Commitment to Your Success: As your freelancer, my topmost priority will be your success. Your satisfaction is my North Star, guiding me through every project and ensuring that we reach new heights together. I'm not just your hired help; I'm a collaborator who treats your goals as my own, never settling for mediocrity and always striving to deliver beyond your expectations. ⏭ I have a solid background in Top Quality Customer Experience, Data and Business Analysis, Process Training, Multimedia (Music and Art), General Virtual Assistance, Inbound/Outbound Sales and Customer-Centric Quality approaches in the BPO, IT, and technology services. ⏭ I am skilled in Mac OS, MS office suite of apps (Word, Excel, Powerpoint, Teams), Google suite of apps (Sheets, Docs, Presentation, Meet), Communication apps (Hangouts, Slack, Zoom, Whatsapp, Telegram, Viber), Project Management software like Monday.com, Basecamp, Asana, and Notion, ticket system and software like Kayako SS4 and Deskpro, and email management and calendar scheduling, plus other CRM tools, etc. such as: - Zoho - Zendesk - ActiveCampaign - Miro - Canva - Atlassian/Confluence - Phabricator/Phriction - basic SQL/HTML in Redash - Canva - Trello - Figma - Invision - Adobe Indesign - Hootsuite - Later - sli.do - Wordpress - Elementor - Zapier As your virtual assistant, I can help manage your ask/helpdesk inbox, distribute and collect online assessments, manage Google form submissions and data collection, send calendar invites, manage the backend of ongoing projects, engage with clients via email, assist with adhoc tasks, and many more. 🌟 Let's Write a Success Story Together: Enough about me – let's talk about your dream projects and ideas! I'm eager to hear about your work and how we can make things happen together. Drop me a message, and let's embark on a journey that will not only elevate your business but also make our collaboration a legendary success story. Click that invite button and let's make magic happen! ✨