Francisco L.

I have 4 years of experience in Technical Support for telecom through inbound calls and live text chat, as a technical support specialist, I provided assistance in loss of data, video, and voice services. I also support customers from the US and LAN regions on their internet connectivity through the technical department of Hotels which includes but not limits to bypass devices with their devices information and through the configuration of certain Access Points. I was able to let every customer know that we know what we do and that they are in the best hands when they reach us, I also assist with the decisions of our leaders on the best scenarios for trainee agents. I work efficiently fast and always ask if something is not clear, fast learner, competitive technical support skills, easy to talk person. I always want to push myself to the limit and want to know everything in regard to technology.