Andrea F.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Software rollouts and integrations fail more often on process than on code, unclear requirements, undocumented workflows, and technical teams talking past business stakeholders. I solve that gap. I spent years implementing and configuring integrations within a software company's proprietary platform by setting up connections, mapping data, and getting systems working together through the application's own tools, no custom development required. When the data doesn't reconcile, I can get into it directly: I've used SQL to track down and resolve ERP data issues that would otherwise have broken reports or derailed a go-live. I take a system from requirements to working rollout and document it so it survives long after I'm gone. With over a decade in IT spanning telecommunications to government, I turn tangled processes into precise Standard Operating Procedures (SOPs), clear business requirements, and process maps your whole team can follow. I work fluently between technical and business teams, translating, facilitating, and keeping everyone aligned from kickoff through handoff. That bridge is exactly where most implementations live or die. 💼What I Do Software implementation & integration (configuration-based) SOPs & process documentation Business requirements Process mapping & improvement Data mapping Change management Stakeholder & SME facilitation Software training Agile & Waterfall delivery 🧰Toolkit Project & Ticketing: Jira, Azure DevOps, ServiceNow, Service Cloud Financial: Dynamics GP/SL, Sage, QuickBooks, MAS90 Timekeeping: Workforce Central, Telestaff CRM: Salesforce, Dynamics CRM Data: SQL (SSMS) for querying & troubleshooting ERP data Documentation: Scribe, Adobe AI: Copilot, Gemini, ChatGPT Plus Microsoft Office & Google Suite 🤝 Soft skills: Facilitation Problem-solving Exceptional Communication Relationship Management Cross-Functional Collaboration Adaptability Leadership If you need someone who can implement and configure your software and leave behind documentation your team will actually use, send me a message!