Despina B.

Customer support

My 15 year experience (in SOLIN S.A. Production of plastic pipes for heating and sanitation) initially in customer care and then to Export Coordinator and manager have given me all the necessary skills to provide you the best customer service. I have also attended several local seminars that helped me gain more experience and made me more efficient in my duties( some of them are: Marketing, How to treat difficult clients, organise correspondence, How to use Microsoft Word, Excel and powerpoint efficiently, organized by ICAP). Over the last 12 years that I was involved in that job ,my duties involved: • maintain the good cooperation with current customers, gain new customers, plan and coordinate the international shipment of goods • Close cooperation with Sales front office in terms of preparing customer quotations • negotiate with shippers, agents, clients • excellent after sales duties • Responsible in training and supervision of stuff • Resolve issues with suppliers-customers • Organise company’s attendance to international exhibitions • Responsible for all the written-spoken correspondence abroad • Issue of contracts • Issue invoices (Word and Excel) • Translation of the official product catalogue of the company( Greek-English) • Translation of technical reports • Daily communication with foreign customers (via email or phone) • Offering support to management team I am sure i can meet the criteria and the requirements of any relevant job posted with the professionalism and the experience I have gained all these years and help you