Alex G.

I write clear technical documentation that helps users solve problems on their own. My focus is knowledge bases, help centers, SaaS documentation, tutorials, integration guides, and API documentation. Before technical writing, I worked in enterprise IT support and bilingual technical support. That experience taught me where users get stuck, what information they actually need, and how to explain technical processes without unnecessary complexity. What I can write for you - Knowledge base and help center articles - Step-by-step how-to guides - Troubleshooting articles and FAQs - SaaS product documentation - Integration and setup guides - API reference documentation - Developer tutorials - Documentation updates, rewrites, and cleanup How I work I test procedures whenever possible before documenting them, so the instructions reflect what users actually experience. I'm comfortable working with: - Markdown - Git and GitHub - REST APIs - JSON - Docs-as-code workflows - MkDocs - Technical style guides, including the Google Developer Documentation Style Guide I can work from an existing product, developer notes, API specifications, support tickets, or SME interviews and turn that information into documentation users can follow. My portfolio includes a REST API reference, a complete documentation set for a Node.js REST API, and integration-focused technical tutorials. If your documentation is incomplete, outdated, inconsistent, or generating too many support questions, I can help make it clearer and easier to use.