Katrina V.

I’m a dedicated Customer Service and Technical Support professional with 10 years of experience supporting global clients through email and chat. I specialize in clear communication, fast issue resolution, and accurate troubleshooting, backed by hands-on experience with industry-standard tools like LiveChat, Salesforce, and Zendesk. My background includes supporting VR devices, managing reservations, cancellations, and refunds, and assisting customers in English and Japanese. I’m skilled at handling complex inquiries, analyzing problems calmly, and delivering solutions that improve customer satisfaction. I’m currently doing freelance work and open to long-term or short-term projects. If you need someone who is professional, responsive, and easy to work with, I’d be happy to support your team.