Giordan P.

The IT Specialist | Rockstar VA and Jack of all trades

Hello! I am a highly experienced IT Support Specialist with over 8 years of expertise in the field. Throughout my career, I have developed a deep knowledge and proficiency in QA Software Testing, including creating comprehensive test cases and testing plans. Additionally, I have excelled as a Customer Experience Team Lead, where I honed my exceptional communication and leadership skills. Currently, I hold the position of Back Officer Operations Manager, where I oversee and manage various operational activities. My extensive experience spans across popular applications such as Microsoft Office 365, SAP Crystal Report, and managing Active Directory. I am also well-versed in resolving workstation operating system issues, installing and troubleshooting anti-virus software, printer installation, and utilizing tools such as MS Office, ScreenConnect, managing rePortal, and maintaining virtual machines. With my extensive background and 8 years of experience, I bring a wealth of knowledge and expertise to provide top-notch IT support and contribute to the success of any project or organization.