Bea Joy D.

Need 360 support for your business? ✅Customer Service, Admin, and Marketing ✅ eCommerce VA, Community Manager ✅ Lead Generation PRO 💎See how my 7 years of VA experience can 𝙝𝙚𝙡𝙥 𝙮𝙤𝙪𝙧 𝙗𝙪𝙨𝙞𝙣𝙚𝙨𝙨👇👇👇 Started in April 2024 here in Upwork platform but I worked with dozens of long-term direct clients. 💪 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 𝘔𝘢𝘴𝘵𝘦𝘳 𝘰𝘧 𝘔𝘶𝘭𝘵𝘪-𝘊𝘩𝘢𝘯𝘯𝘦𝘭 𝘚𝘶𝘱𝘱𝘰𝘳𝘵! I consistently achieved a 95% customer satisfaction rating by combining timely responses, empathy, and a knack for finding the right solution for each customer's needs. ✨ Email ✨ Chat ✨ Inbound and Outbound Phone Support ✨ Community Management ✨ SMS ✨ Social Media Support 𝘾𝙍𝙈, 𝘼𝙥𝙥𝙨 𝙖𝙣𝙙 𝙎𝙤𝙛𝙩𝙬𝙖𝙧𝙚 𝙄 𝙪𝙨𝙚𝙙 𝙖𝙨 𝙖𝙣 𝙚𝘾𝙤𝙢𝙢𝙚𝙧𝙘𝙚 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 💻Gorgias 💻HubSpot 💻Zendesk 💻Amazon Seller Central 💻Salesforce 💻Magento 💻Shopify 💻WordPress 💻Shipmonk 💻ShipStation 𝐞𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 𝐚𝐧𝐝 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝘉𝘰𝘰𝘴𝘵𝘦𝘥 𝘰𝘯𝘭𝘪𝘯𝘦 𝘴𝘢𝘭𝘦𝘴 𝘣𝘺 𝘴𝘵𝘳𝘦𝘢𝘮𝘭𝘪𝘯𝘪𝘯𝘨 𝘰𝘱𝘦𝘳𝘢𝘵𝘪𝘰𝘯𝘴! I excel at order tracking, inventory management, and processing, while also mitigating fraud, managing returns and refunds, and handling customer complaints. Additionally, I ensure product listings are accurate, conduct website audits, provide Shopify backend support, coordinate with suppliers, and research competitors to stay ahead of the curve. 👉 Order tracking 👉 Inventory Management 👉 Order Processing 👉 Chargebacks 👉 Fraud Mitigation 👉 Returns Management 👉 Refunds 👉 Complaints and Escalation 👉 Product Listing 👉 Website Audit 👉 Shopify Backend Support 👉 Supplier Coordination 👉 Competitor Research 𝐒𝐨𝐜𝐢𝐚𝐥 𝐌𝐞𝐝𝐢𝐚 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲 𝐌𝐨𝐝𝐞𝐫𝐚𝐭𝐨𝐫 𝘛𝘩𝘳𝘪𝘷𝘦𝘥 𝘪𝘯 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘷𝘪𝘣𝘳𝘢𝘯𝘵 𝘰𝘯𝘭𝘪𝘯𝘦 𝘤𝘰𝘮𝘮𝘶𝘯𝘪𝘵𝘪𝘦𝘴! I engage audiences across social media platforms, crafting compelling content and copywriting that resonates. I excel at scheduling posts, responding to comments and DMs, conducting competitor research, and fostering a positive online environment. 📱Social media Engagement 📱Answering DMs 📱Scheduling content on social media 📱Social Media Moderator 📱Responding to comments 📱Competitor Research 📱Content Creation 📱Copywriting 𝘼𝙥𝙥𝙨 𝙖𝙣𝙙 𝙎𝙤𝙛𝙩𝙬𝙖𝙧𝙚𝙨 𝙄 𝙪𝙨𝙚𝙙 𝙞𝙣 𝙎𝙤𝙘𝙞𝙖𝙡 𝙈𝙚𝙙𝙞𝙖 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 👉 Facebook 👉 Instagram 👉 TikTok 👉 LinkedIn 👉 YouTube 👉 Buffer 👉 Sprout Social 👉 Meta Planner 👉 GoHighLevel Social Planner 👉 Canva 👉 InShot 👉 CapCut 👉 Reels 👉 Stories 𝐋𝐞𝐚𝐝 𝐆𝐞𝐧𝐞𝐫𝐚𝐭𝐢𝐨𝐧 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 𝘛𝘳𝘢𝘯𝘴𝘧𝘰𝘳𝘮𝘦𝘥 𝘱𝘳𝘰𝘴𝘱𝘦𝘤𝘵𝘴 𝘪𝘯𝘵𝘰 𝘩𝘪𝘨𝘩-𝘲𝘶𝘢𝘭𝘪𝘵𝘺 𝘭𝘦𝘢𝘥𝘴! I'm a lead generation expert, utilizing research and targeted outreach (cold and warm) to identify and qualify leads aligned with your ideal demographics. I craft personalized messaging and develop engagement strategies to convert prospects into a steady stream of qualified leads. 🚀 Research target audience using keywords 🚀 Lead scrapping 🚀 Identify potential leads using cold and warm outreach 🚀 Research target demographics 🚀 Develop engagement strategies 🚀 Qualify Leads 🚀 Craft personalized messaging 𝘾𝙍𝙈𝙨, 𝘼𝙥𝙥𝙨 𝙖𝙣𝙙 𝙎𝙤𝙛𝙩𝙬𝙖𝙧𝙚𝙨 𝙄 𝙪𝙨𝙚𝙙 𝙞𝙣 𝙇𝙚𝙖𝙙 𝙂𝙚𝙣𝙚𝙧𝙖𝙩𝙞𝙤𝙣 👉 LinkedIn 👉 LinkedIn Sales Navigator 👉 Seamless.ai 👉 Lead Gorrila 👉 Apollo.io 👉 Rocket Reach 👉 True People Search 👉 Pipedrive 👉 GoHighlevel 👉 HubSpot 🟢 𝙄𝙛 𝙮𝙤𝙪’𝙧𝙚 𝙧𝙚𝙖𝙙𝙮 𝙩𝙤 𝙘𝙤𝙡𝙡𝙖𝙗𝙤𝙧𝙖𝙩𝙚 𝙛𝙤𝙧 𝙨𝙪𝙘𝙘𝙚𝙨𝙨, 𝙝𝙚𝙧𝙚 𝙖𝙧𝙚 𝙩𝙝𝙚 𝙣𝙚𝙭𝙩 𝙨𝙩𝙚𝙥𝙨: 1️⃣ Send me an Upwork message 2️⃣ Click the green Schedule Meeting button 3️⃣ Choose one for 30 minutes and I'll confirm the timeslot 𝙋.𝙎. 𝙔𝙤𝙪’𝙧𝙚 𝙡𝙤𝙨𝙞𝙣𝙜 𝙩𝙞𝙢𝙚 𝙣𝙤𝙩 𝙙𝙚𝙡𝙚𝙜𝙖𝙩𝙞𝙣𝙜 𝙖𝙡𝙡 𝙩𝙝𝙚 𝙨𝙩𝙪𝙛𝙛 𝙄 𝙘𝙖𝙣 𝙙𝙤 𝙛𝙤𝙧 𝙮𝙤𝙪. *wink* All my best, Bea