Ayesha A.
Customer Retention & Escalations | Customer Support & CRM Specialist
Hi, I’m Ayesha. A Top Rated Customer Retention & Escalation Specialist with 8+ years of experience in Customer Support, Retention, and Escalation Management. I specialize in handling high-priority & difficult customers, reducing churn, resolving escalations, and improving customer satisfaction. Skills: Customer Retention | Escalation Management | Email & Chat Support | CRM | Customer Success | CSAT | QA Currently working as an Escalation Specialist and open to remote opportunities in Customer Retention, Customer Success, and Escalation Support. Top Rated | 100% Job Success Score
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $7.5k
Billed in all: $13,702$14k
$2.5k in the last 6 months
Across 4 contracts
Earnings, last 30 days
Skill rankings: Top 8% in Treasury Management
Ranked by MRR among everyone on Upwork with the skill.
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