Gonway S.

Most retention problems aren't flow problems. They're customer experience problems. I find the specific friction points behind your weak retention, missing reviews, and low repeat orders, then build Klaviyo flows that fix them. Acquiring a customer can cost 5-25x more than retaining one, so weak retention is likely costing you revenue you've already paid to earn. WHY WORK WITH ME Top Rated Plus | 100% Job Success Score | Verified clients include Bentgo, Pure Enrichment, and Verilux - 3,100+ reviews collected from real customers through compliant post-purchase outreach across Amazon, Shopify, and major retail platforms. - Helped reduce churn by 30% over four years - Compliance-first process: review requests follow each platform's terms (Amazon, Google, Shopify apps, and Trustpilot); incentives are used only where terms allow, always disclosed, and never tied to sentiment. - Incentivized review programs (permitted channels only): rebate-based programs run on brand-owned sites and review apps, with the incentive publicized on every review, and no requirement for a positive feedback. - Implementation: disclosure language built into the request flow, the same offer regardless of rating, and each platform's rules mapped before launch. - Voice of Customer (VoC) mining: turning support data into conversion-focused website copy, post-purchase flows, and product improvements. MY KLAVIYO EXPERIENCE I spent a decade in customer-facing retention, review collection, and operations before building in Klaviyo. My flows apply what that work taught me about what keeps customers engaged and what pushes them away. I'm building my Klaviyo track record, and my portfolio shows the full flow architecture and strategy behind my approach. CORE SERVICES - Klaviyo flow build: post-purchase, post-review, VIP/loyalty, and win-back flows with suppression logic to limit email and SMS fatigue - Post-purchase experience strategy: turning post-checkout touchpoints into automated retention and social proof - Review generation and reputation: raising review volume and quality while staying platform-compliant. - Voice of Customer and friction-point analysis: finding where customers drop off and why TOOLS - Helpdesks/CRM: Zendesk, Salesforce, ServiceNow - Ecommerce and tech: Shopify, Amazon Seller Central, Klaviyo, Google Workspace, Slack, Claude (AI-assisted analysis and AI-assisted copy refinement) Rising ad costs shrink your margins every month. Message me and let's find where your retention is leaking. Gonway S.