Mike D.

Work Summary Combined technical writing, editing, training, and publications design experience with educational, insurance, marketing, and computer industry related products. Produced diverse materials for a variety of clients and operations, addressing the needs of specific functions and/or general audience as appropriate. Developed client deliverables ranging from simple assessments to in-depth system analysis, college and career search guides, insurance coverage templates, product collateral pieces and presentations, news releases, user manuals, system administration guides, installation and quick reference guides, white papers, online support and training systems for desktop, Web, and SaaS applications, and a variety of Web-based materials. Simplified complex information into understandable modules for a wide range of people. Based on product, system, distribution, delivery, and personnel demands, engineered instructional and support materials that provided intuitive and effective reference and training assistance. Worked extensively with simultaneous customized deliverables while maintaining distribution timeframes. Trained in instructional material development and delivery, communications, negotiation, management principles, interface design and usability, automated testing philosophies, relational database concepts, and media production. Recent experience has involved researching and creating content in response to certification and compliance programs. Additional tasks have included collaboration with sales and marketing personnel to develop coordinated social media posting campaign. Previous experience as Marketing Specialist, Business Analyst, and Contract Analyst. Freelance contributor to industry publications. Interned for Connecticut Distance Learning Consortium, an online learning service provider for state colleges and universities. Currently a columnist for an IT project management website. Technical Summary Publication and Training Software/Tools: FrameMaker, PageMaker, InDesign, Acrobat, Premiere, Dreamweaver, Captivate, Flare, RoboHelp, FrontPage, ForeHelp, Lectora, Blackboard, DemoShield, DemoQuick, Thomson Reuters LMS, SurveyMonkey, Microsoft Forms, Moodle, WordPress. Image/Video/Sound Tools: Visio, Photoshop, Illustrator, CaptureEze, SnagIt, Camtasia, Image Composer, GIF Animator, GIF Construction Set, Icon Editor, Audition, Awave, Wave Studio, Fast Movie Processor, Full Motion Video/FMV, MPEG Maker, Media Raider, Ulead VideoStudio. Development Software/Tools: InstallShield, MicroFocus COBOL, AutoTester, GitHub. Applications/Collaboration Tools: Microsoft Office 365 Suite (including Project, Teams, Power Automate, Skype, SharePoint), Visual SourceSafe, PKZIP/WinZip, QMF, EasyTrieve, SpecBuilder, Salesforce, Targetprocess, Jira/Confluence, Slack, Google Analytics, Figma, Bold Reports, ChatGPT, generative AI, querying/scripting tools.