Tatiana M.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I help fast-growing Web3, fintech, e-commerce, and subscription-based platforms keep customer operations steady, effective, and human, especially during periods of rapid growth, high ticket volume, or transition. I am often brought in when support queues are overwhelmed, complex technical or dispute issues are becoming hard to manage, or internal processes need clearer structure. My focus is on stabilizing customer communications, handling high-stakes disputes and refunds cleanly, reducing escalations, and making sure users feel heard without creating friction behind the scenes. I support businesses at both a strategic operational level and through hands-on execution: • Operational & Workflow Support: Escalation management, P2P dispute resolution, fraud prevention, SOP documentation, QA oversight, and cross-departmental alignment. • Day-to-Day Operations: L2 technical support, Zendesk and Sprinklr inbox coverage, hardware/cold wallet troubleshooting, KYC and appeal verification, or clearing backlogs fast. I have worked with global crypto and fintech leaders like Tangem, Telegram Wallet, and Pexpay, as well as international e-commerce platforms like iHerb. I step into existing tools seamlessly without requiring extensive onboarding. My background covers high-volume ticketing (handling up to 200+ inquiries daily), blockchain transaction verification, community moderation, scam prevention, and maintaining a 100% Job Success Score over 5+ years on Upwork. Core Skills & Stack: • Helpdesks & Tools: Zendesk, Sprinklr, Intercom, Jira, Retool, Slack • Specialties: Web3 & Wallet L2 Support, P2P Dispute Resolution, Scam & Fraud Prevention (AML), Logistics Escalations, CSAT Optimization • Languages: English (Advanced), Russian (Native) I work efficiently and independently, communicate clearly, and focus on practical outcomes. I am not here to overhaul what is already working. I step in to strengthen operations, reduce churn, protect your brand, and help your team move forward with confidence. If you are looking for someone steady, proactive, and technically skilled who can take ownership of your customer experience without constant oversight, click Invite to Job or send a message, I would be happy to connect!