Marckenson D.

Customer Support Representative | Bilingual Legal Intake Specialist

Professional and self-motivated, I have 7+ years of work experience as a Customer Support Representative, Virtual Assistant, Live Chat Agent, Legal Intake Specialist, and Call Center Agent. I can provide e-mail support, Live Chat support, Phone Support, Appointment setting, Virtual Assistance, and Administrative Support. I am fluent in 4 languages (English, Spanish, French, and Haitian Creole). I have strong experience in Real Estate, calling property owners and receive inbound calls. 5 years of work experience in Immigration Legal Service, conducting interviews, and filing out application forms, including: I-130, I-485, I-360, I-751, I-765, and N-400. I have a degree in Business Administration 🎓 I have worked for various companies around the world and provided 5-star Client Service. 😊 Throughout my experience, I have developed skills in converting negative situations into positive ones by remaining calm, positive, and showing empathy and understanding toward customers. I also have great time management skills and the ability to work under pressure. ✅I have strong skills and experience in handling Social Media Platforms: Facebook & Instagram ✅I have excellent skills in these E-commerce platforms: Shopify, WooCommerce, and Bigcommerce ✅Customer Services Software: Zendesk, Kixie, Freshdesk, LiveChatInc, Gorgias, Tidio, Instantly, Atlassian, and Salesforce. ✅Internal Management and Communication Software: Asana, Slack, Trello, Zoom, Google Meet, and Ms Teams. ✅Other Tools and Office Apps: Excel, Vumber, Google Number, Google Spreadsheet, Word, PowerPoint, SharePoint, RingCentral, and Netxgen. ✅My 3 most important qualities as a Customer Service Representative: Professionalism, Patience, and I have a People-first attitude I am detail-oriented, highly disciplined, hardworking, Smart, and Honest. Please kindly contact me, and I will tell you more about my skills and experience. I will tell you about my strategy to help you scale your Business to the moon☪ by providing the best Customer Service.