Maria Cecilia H.

My work experience includes roles as a Reservation Agent at a Hotel Call Center, Training Coordinator in the HR Department, Academic teaching and Language Tutoring.    I have a degree in pedagogy and corporate training experience.As a University Teacher and Spanish Tutor I have the skills to read and edit text, an writing reviews.  From my experience I have develop subjects for the universities and institutes (content and presentations), doing corrections from student works and wrote a novel as a hobby (Spanish) As a teacher I am used to the academic environment, working with large groups as well as one to one sessions. I manage virtual learning tools ensuring proper communication to gain the best results.  Being a customer service assistant involves taking care of our clients, giving them a proper and prompt reply and exceeding their expectations. My experience as a customer service representative includes: -Six years in Customer Services at an International Hotel Reservations Department: phone and email support, managing complaints and making reservations at CRS (Central Reservations System) -Service-oriented -Easy learning, proactive -Proficient email-handling and phone etiquette -Experience at independent job -Team leader Tasks I have managed, -Reservation calls, managing complaints, CRS (Central Reservations System) -Team leader, work with revenue manager as a team, office budget, commissions controller, manage different reports, phone calls with regional team -Coordinates & Facilitates general trainings for hotel staff As a HR assistant I have developed skills in different tasks as following up teams and procedures, in creating standards, conducting recruiting processes Among my skills you will find: -Teaching expertise -Online working tools -Easy learning -Proactive -Independent worker -Responsible and accurate -Teacher academic - oriented -Verifiable experience Spanish is my native language and I speak and write fluently in English.