Alice M.
Bilingual Customer Service/Care Specialist | Translator/Proofreader
Hi, I’m Alice, an Italian native speaker currently based in Lisbon, Portugal. I’ve been working professionally since 2008 and have a strong background in customer support and translation. I truly enjoy working with people, building trust through clear and thoughtful communication, and providing reliable, high-quality support. I’m a creative and curious person with a deep interest in human behavior, which helps me approach my work with empathy, attention to detail, and a calm, solution-oriented mindset. I’m dependable, proactive, and I value positive, respectful collaborations where care and quality really matter. If you have any questions or would like to discuss how I can support your project, feel free to contact me—I’d be happy to connect :)
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $16k
Billed in all: $198,879$199k
$5.3k in the last 6 months
Across 28 contracts
Earnings, last 30 days
Skill rankings: Top 2% in Translation
Ranked by MRR among everyone on Upwork with the skill.
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- #56Freshdesk1,321 freelancers · 🇵🇹 #1Top 4%🇵🇹#1 of 11
- #156Customer Satisfaction3,986 freelancers · 🇵🇹 #2Top 4%🇵🇹#2 of 21
- #259Zendesk5,908 freelancers · 🇵🇹 #3Top 4%🇵🇹#3 of 22
- #282Stripe3,151 freelancers · 🇵🇹 #2Top 9%🇵🇹#2 of 16
- #292Translation15,921 freelancers · 🇵🇹 #6Top 2%🇵🇹#6 of 274