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Alice M.
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Alice M.

Bilingual Customer Service/Care Specialist | Translator/Proofreader

Hi, I’m Alice, an Italian native speaker currently based in Lisbon, Portugal. I’ve been working professionally since 2008 and have a strong background in customer support and translation. I truly enjoy working with people, building trust through clear and thoughtful communication, and providing reliable, high-quality support. I’m a creative and curious person with a deep interest in human behavior, which helps me approach my work with empathy, attention to detail, and a calm, solution-oriented mindset. I’m dependable, proactive, and I value positive, respectful collaborations where care and quality really matter. If you have any questions or would like to discuss how I can support your project, feel free to contact me—I’d be happy to connect :)

🇵🇹Paco de Arcos, Portugal$18/hr100% JSS4.92 (24)Since Oct 2019

Earnings and projects

MRR
$2.6k

Last 6 months ÷ 6

World#15,448 / 412k
🇵🇹Country#91 / 2,011
Revenue, last 30 days
$2.4k

Last 6 months: $16k

World#17,177 / 412k
🇵🇹Country#98 / 2,011
Total earnings
$192k

Billed in all: $199k

World#16,437 / 412k
🇵🇹Country#123 / 2,011
Per project
$8k

$5.3k in the last 6 months

World#20,961 / 412k
🇵🇹Country#140 / 2,011
Projects, last 6 months
3
0% fixed100% hourly
World#66,479 / 412k
🇵🇹Country#267 / 2,011
Projects in all
24

Across 28 contracts

39% fixed61% hourly
World#116,630 / 412k
🇵🇹Country#546 / 2,011

Earnings, last 30 days

$199k+$2.4k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$196k$198k$200kOct 8Oct 23Nov 7

Skill rankings: Top 2% in Translation

Ranked by MRR among everyone on Upwork with the skill.

  1. #13English to Italian Translation702 freelancers · 🇵🇹 #1Top 2%
  2. #16Help Scout232 freelancers · 🇵🇹 #1Top 7%
  3. #53ActiveCampaign1,108 freelancers · 🇵🇹 #1Top 5%
  4. #56Freshdesk1,321 freelancers · 🇵🇹 #1Top 4%
  5. #156Customer Satisfaction3,986 freelancers · 🇵🇹 #2Top 4%
  6. #259Zendesk5,908 freelancers · 🇵🇹 #3Top 4%
  7. #282Stripe3,151 freelancers · 🇵🇹 #2Top 9%
  8. #292Translation15,921 freelancers · 🇵🇹 #6Top 2%