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BackSep 25
Dinusha S.

Dinusha S.

Customer service officer/AML, KYC/CDD/EDD Fraud analyst/Investigator

KYC/AML/Enhanced Due Diligence/Fraud/Sanctions/CTF/Compliance/Risk Thank you for taking the time to read through my profile. I'm Dinusha, a self-motivated, detail-oriented, and constantly looking for new ideas individual looking to launch a freelancing career with my eight years of corporate experience in jobs such as banker, Customer Service Associate, AML/KYC/EDD Analyst, and Virtual assistant. I possess a diverse range of skills and expertise encompassing various areas such as customer support (via email, chat, and phone), account monitoring, payment processing, KYC (Know Your Customer), AML (Anti-Money Laundering), enhanced due diligence, fraud detection, training, data entry, administrative assistance, virtual assistance, providing personalized customer service to high net worth individuals, generating reports, and more. In summary, I am versatile and capable of taking on multiple roles and responsibilities. I am an expert in email management, account administration, customer service via chat and phone, research, data input, professional report writing, process workflow and document development, process mapping, and other areas. I was able to attend several trainings as a result of my work experience in the corporate world, including Lean Six Sigma Yellow Belt training, essentials of team dynamics, risk management, Business English speaking and many more. I always put my clients at the heart of everything I do and always go beyond and above for them. I gauge my own success solely based on the success of my clients. Let's chat and talk about your goals and ambitions. I would love to hear it and let me help you get there. Rate is negotiable depending on Business needs. Looking forward to hearing from you soon

🇱🇰Galle, Sri Lanka$20/hr100% JSS4.86 (19)Since Oct 2019

Earnings and projects

MRR (estimate)as of Sep 25
≈$3

An estimate from an earlier read

World#179,764 / 412k
🇱🇰Country#745 / 1,581
Revenue, last 30 days
—

Last 6 months: $16

Total earnings
$2.3k

Billed in all: $2.4k

World#322,509 / 412k
🇱🇰Country#1,175 / 1,581
Per project
$95

$16 in the last 6 months

World#304,272 / 412k
🇱🇰Country#1,159 / 1,581
Projects, last 6 months
1
100% fixed0% hourly
World#128,095 / 412k
🇱🇰Country#568 / 1,581
Projects in all
24

Across 29 contracts

79% fixed21% hourly
World#116,631 / 412k
🇱🇰Country#640 / 1,581

Earnings, last 30 days

–Billed in all, before Upwork's fee

One reading so far: earnings show from the second.

Skill rankings: Top 35% in Cryptocurrency

Ranked by MRR among everyone on Upwork with the skill.

  1. #14English to Sinhala Translation21 freelancers · 🇱🇰 #14Top 67%
  2. #35Regulatory Intelligence68 freelancers · 🇱🇰 #1Top 51%
  3. #91Anti-Money Laundering185 freelancers · 🇱🇰 #1Top 49%
  4. #100Know Your Customer168 freelancers · 🇱🇰 #1Top 60%
  5. #167Customer Service Chatbot341 freelancers · 🇱🇰 #1Top 49%
  6. #393Regulatory Compliance759 freelancers · 🇱🇰 #1Top 52%
  7. #629Compliance1,250 freelancers · 🇱🇰 #2Top 50%
  8. #632Cryptocurrency1,788 freelancers · 🇱🇰 #3Top 35%