Mia M.

Native German email support and admin help for businesses that want happy German-speaking customers without the stress. I'm Mia, with 8+ years in customer support and remote work, including projects at Teleperformance and Foundever (formerly Sitel) before going freelance. I'm used to handling large volumes of customer emails with a friendly, clear tone and fast response times. I work well with ticketing and CRM systems, learn new tools quickly, and follow your guidelines and templates reliably. What I do: • German customer support by email • Inbox and calendar management • Data entry and document management • Translation EN→DE and proofreading Languages: German (native), English (fluent), European Portuguese How I work: independently and reliably, with same-day or next-morning replies. Tell me briefly what you need and I'll suggest a clear first step.