William N.

Bilingual Cust Service & Technical Support Specialist (French/English)

With over 15 years of experience, I specialize in customer service, technical support, training, and quality assurance in both French and English. My expertise includes: Email and Chat Support Inbound and Outbound Calls Sales Technical Support Training and Quality Analysis I am proficient with tools like: Hubspot, Chargify, Service now, Salesforce, SAP, Armada, Word, Excel, Outlook, Adobe Photoshop, Java with Eclipse, social media marketing, and computer networking. I personally handle all projects, ensuring that your work is never outsourced. I am committed to delivering the highest quality of work and will not consider a project complete until you are 100% satisfied. Awards and Recognition: Aditya Birla Minacs: Monthly Reward and Recognition TCL Online Services Inc: Best Improvement Agent 2012, Best Agent of the Year 2013 Telus Philippines: Best Agent of the Month for November and December 2016 Accenture Philippines: Twice awarded Best Agent for the Quarter in 2018