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Mary Rose B.

Mary Rose B.

Customer service

I am able and capable of learning quickly and I will also contribute to making the business more successful. I have acquired knowledge from my previous job as a Customer Account Executive for five years. I am extremely reliable with integrity. I believe that my experience will make me a valuable asset to your company. My tenure will tell how my strategy and own techniques worked. Dealing with upset, disappointed, and not happy customers is a crucial thing for the company's growth that is why I always make sure customer's issues are resolved by acknowledging their concerns, listen where they came from, and understanding what they need, by that I can know what makes the customer/client happy and satisfied. I am eager to learn new things specially out of my comfort zone. I am excited to work with you.

🇵🇭Taguig, Philippines$4/hr75% JSS5.00 (4)Since Feb 2020

Earnings and projects

MRR
$1.1k

Last 6 months ÷ 6

World#43,520 / 412k
🇵🇭Country#7,710 / 56.3k
Revenue, last 30 days
$1.1k

Last 6 months: $6.7k

World#38,756 / 412k
🇵🇭Country#7,429 / 56.3k
Total earnings
$58k

Billed in all: $60k

World#67,349 / 412k
🇵🇭Country#10,359 / 56.3k
Per project
$29k

$6.7k in the last 6 months

World#3,080 / 412k
🇵🇭Country#440 / 56.3k
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇵🇭Country#14,297 / 56.3k
Projects in all
2

Across 6 contracts

0% fixed100% hourly
World#328,886 / 412k
🇵🇭Country#36,738 / 56.3k

Earnings, last 30 days

$60.1k+$1.1k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$58k$59k$60k$61kOct 8Oct 23Nov 7

Skill rankings: Top 15% in Upselling

Ranked by MRR among everyone on Upwork with the skill.

  1. #37Upselling240 freelancers · 🇵🇭 #12Top 15%
  2. #113Customer Retention Strategy624 freelancers · 🇵🇭 #30Top 18%
  3. #233Inbound Inquiry1,295 freelancers · 🇵🇭 #134Top 18%
  4. #471Customer Retention2,511 freelancers · 🇵🇭 #192Top 19%
  5. #1,956Technical Support11,267 freelancers · 🇵🇭 #1,095Top 17%
  6. #3,177Customer Support20,101 freelancers · 🇵🇭 #1,608Top 16%
  7. #5,732Customer Service37,167 freelancers · 🇵🇭 #3,038Top 15%